Membership Committee


The Membership Committee advances membership growth, retention and benefits.


The committee has no expressed or implied power or authority.


  • The board shall appoint the chair and members of the committee.
  • The president shall appoint one director as the board liaison. The board liaison is a non-voting member of the committee.
  • The committee may include non-director persons whose experience may assist the committee in the performance of its duties.
  • The operations director shall serve as staff to the committee.

Current members

  • Jody Benedict, chair
  • Christian Santillo, board liaison
  • Sara Clark, executive director
  • Lougan Bishop
  • Josh Charles, Slack community manager
  • Jesse Lavery
  • Greg McMullin, Slack community manager
  • Mark Nakamura, job board manager
  • Brian Piper
  • Martin Sickafoose
  • Jeff Stevens


  • Manages and evaluates membership model, including requirements, levels, benefits and pricing. Reviews model at least annually and recommends changes to the board.
  • Implements, maintains and assesses a plan to increase association membership, including institutional memberships.
  • Implements, maintains and assesses the HighEdWeb ambassadors program, including eligibility, role definition, best practices and regional integration with association promotion efforts.
  • Supports members by answering and resolving membership questions and issues.
  • Implements, maintains and assesses membership benefits, in coordination with staff and other committees.
  • Manages and promotes community discussion groups.
  • Manages and promotes usage of the job board
  • Manages new member additions to the HighEdWeb Slack workspace.
  • Post annual conference recordings and resources to the membership community.
  • Tracks and monitors member satisfaction, including by conducting an annual member survey and reporting its results to the board.

Community Groups Subcommittee responsibilities

  • Plans regular community group online engagement opportunities, such as webinars, panels or meetups.
  • Facilitates community group discussions in associated Slack channels.
  • Plans and leads the in-person community group discussions at the Annual Conference. 
  • Manages community group projects (such as content development).
  • Promotes and markets community groups in coordination with the Marketing and Communications Committee.
  • Reviews community group surveys annually and adapts groups as needed to meet community needs.
  • Maintains a community group leader handbook to support and advise community group leaders.
  • Works within the overall events model.


  • Meets no fewer than 10 times per year, at the call of the chair of the committee.
  • Maintains minutes of all meetings.
  • Manages membership email inbox.
  • Reviews this charter annually and recommends changes to the board of directors.
  • Follows association policies and procedures.
  • Establishes and maintains documentation about committee roles and procedures, including how this committee collaborates with others.
  • Communicates and collaborates with other committees and board of directors to accomplish association goals.
  • Provides quarterly updates to the board of directors.